Please take a look at the following size guides before placing your order.
Parents Terms & Conditions
The following Terms and Conditions apply to how we supply any Schoolwear displayed for sale on our Website. Nothing in these Terms and Conditions affects your statutory rights. The information, service and Schoolwear on this Website are intended for use by residents of the UK only, and are not aimed at or intended for use by residents of any other jurisdiction. The use of this Website is subject to the following Terms and Conditions which set out the rules for how we run the Website and we advise all users of this Website to read them. By using this Website you acknowledge that you have read and you agree to be bound by and comply with these Terms and Conditions.
SHOPPING ON THE WEBSITE
We reserve the right to change the contents of this Website, including these Terms and Conditions at any time without notice by posting such changes on the Website. We would advise all users of this Website to familiarise themselves with the Terms and Conditions regularly to ensure that they are aware of any changes. Use of the Website after a change has been posted will signify the user’s acceptance of the modified Terms and Conditions. If you do not accept these Terms and Conditions, please do not use this Website.
The prices for Schoolwear at the checkout stage are inclusive of VAT where applicable. In the event a Schoolwear product is listed at an incorrect price due to a typographical error, we will notify you of the correct price and we will give you the choice of either purchasing the Schoolwear product at the correct price or cancelling your Schoolwear order. If you confirm you want the product at the corrected price we will deliver the product to you. If payment has been charged for the purchase and you cancel your order we will, on return of the Goods, issue a refund.
All orders received are made to order as we carry plain stocks and then personalise as required. We aim to deliver Schoolwear orders direct to your School for collection within the agreed timescale and an agreed date set by your School.
This is usually 10-15 working days from the cut-off date displayed at the top of your uniform store. (Please allow up to 20 working days from the cut-off date during the busy months of June-September). You can login to your account and check the status of your order at any time.
We do our best to get your Schoolwear to you as soon as possible and as a result some orders may arrive earlier than others. We will send you an e-mail on the day we ship your order. Please note, home delivery is NOT an express service. Schoolwear items supplied are subject to availability of stocks at the time of placing your order. If you are ordering more than one item, your Schoolwear may be sent to you in instalments if certain items are out of stock. We may use an alternative brand of equal quality to complete your order. In no event shall we be liable for any damages or penalty for any delay in delivery.
YOUR RIGHT TO CANCEL
If you have submitted your Schoolwear order and received your confirmation e-mail from Gooddies, you can still cancel your order provided that it has not yet entered the PROCESSING STATUS. This can be checked by logging into your account and checking your order status within the order history page. If you wish to cancel your order, please email [email protected] with the word ‘CANCEL’ in the subject field, also quoting your name and order number on the e-mail.
YOU CANNOT CANCEL AN ORDER ONCE IT HAS ENTERED THE PROCESSING STAGE.
If you wish to return a product due to ordering the incorrect size, you must return the Schoolwear item to us in its original condition, unwashed, unworn and with no name tags applied, within 14 days of delivery. Please enclose a copy of your packing slip or provide details of your order. We do not offer an exchange service so you must reorder through the store if you require an alternative size.
Please return your item to the following address. We recommend you obtain proof of postage as we cannot refund items that we do not receive. Please allow 14- 21 days for the process of your return and refund.
UNIT 3 POTTINGER STREET
ASHTON UNDER LYNE
DELIVERED INCORRECT OR DAMAGED GOODS
In the unlikely event that you receive Schoolwear items which were not what you ordered, damaged or defective, we will replace or repair any damaged or defective goods, or refund to you the amount paid, provided that you notify us of the problem by email to [email protected] within 3 working days of delivery. This does not affect your statutory rights.
We monitor quality of stock on an ongoing basis and make our best efforts to ensure that it conforms to its description, is of a satisfactory quality and is fit for purpose as stated in the Sale of Goods Act 1979. In some cases if we feel that we would like further advice from a manufacturer to ascertain if the item has a manufacturing fault, we reserve the right to return the item to them for their comments. We will make sure this is done in a reasonable time and we reach a conclusion as soon as possible. Items that are used and are within a 2 month period of purchase, that you feel have developed a fault will be inspected and, if deemed to be faulty due to a manufacturing fault, will be refunded to the value when purchased. Unfortunately we cannot accept any returns beyond this period of time.
Please enclose a COPY OF THE INVOICE or PROOF OF PURCHASE and a RETURNS FORM available from your school office explaining the reason for the return. Gooddies will collect the item from your school office and will inspect upon return. If you do not include all of the necessary paperwork the refund or replacement of your goods may be delayed or not completed. All goods must be returned in a washed and clean condition. For Health and Safety reasons we cannot inspect and process any goods that are returned in a soiled condition.
In the event that we fail to meet our high standards of customer service, please do not hesitate to contact us by email to [email protected] where we will do our very best to deal with your complaint as soon as possible, and make every effort to reach a satisfactory conclusion on your behalf in order to retain your valued custom. We aim to reply within 48 business hours.
We accept payment by Credit Card, Debit Card and PayPal. All orders received are made to order as we carry plain stocks and then personalise as required. We will not process any Schoolwear order until we receive confirmation of payment.
Your Payment Card is debited at the time of placing your Schoolwear order and sometimes a password may be asked for. This is an additional security measure requested by your card provider.
All transaction information passed between our site and Sage Pay’s systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to our servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing we pass to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
ABOUT SAGE PAY ENCRYPTION AND DATA STORAGE
Once on our systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign’s Global Root certificate, making them all but impossible to extract. The data we hold is extremely secure and we are regularly audited by the banks and banking authorities to ensure it remains so.
Sage Pay’s systems are scanned quarterly by Trustwave which are an independent Qualified Security Assessor (QSA) and an Approved Scanning Vendor (ASV) for the payment card brands. Sage pay is also audited annually under the Payment Card Industry Data Security Standards (PCI DSS) and is a fully approved Level 1 payment services provider, which is the highest level of compliance. We are also active members of the PCI Security Standards Council (SSC) that defines card industry global regulation.
Copyright 2022 Gooddies Limited
Please take a look at the following size guides before placing your order.