Delivery information – Parent online orders

All orders received are made to order as we carry plain stocks and then embroider them with your school logo after we reach the cut off dates. All orders are collated over a two week period and then embroidered and shipped.
We aim to deliver orders on approximately the 15th and the last day of the month.

• Place your order between the 1st of the month up until midnight on the 15^{th of} the month and you will receive your order approximately the end of the month. (TERM TIME)
• Order between the 16th of the month up until midnight on the last day of the month and you will receive your order approximately the middle of the following month. (TERM TIME)

During our busy summer period (June-September) delivery times will be extended. Please allow up to 20 working days from cut-off.

Please be patient, we will email you once we ship your order.

You can login to your account and check the status of your order at any time.

Understanding your order status

Waiting for cut-off date:  Your order has been placed and is waiting until the cut-off date is reached to be processed.

Processing:  Your order is now being embroidered and will be despatched as soon as it has been packed.

Complete: Your order has been shipped or is waiting for the school to reopen after the School holidays to take delivery.

Home delivery

This is NOT an express option. Orders will be despatched at the same time as those being delivered free of charge into School.

Summary

• Place your order between the 1st of the month up until midnight on the 15^th of the month and you will receive your order approximately the end of the month.
• Order between the 16th of the month up until midnight on the last day of the month and you will receive your order approximately the middle of the following month.
• We do our best to get your order to you as soon as possible and as a result some orders may arrive earlier than others.

Items supplied are subject to availability of stock at the time of your order. If you are ordering more than one item, your order may be sent to you in instalments. If certain items are out of stock we may use an alternative brand of equal quality to complete your order. In no event shall we be liable for any damages or penalty for any delay in delivery.

We collect orders over a two-week cycle and then process and deliver approximately two weeks after each deadline date.

Please note during our busy periods of June-September Delivery times can be longer.